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Reservation Cancellation Policy

NMRA Reservation Cancellation Policy

 

First and foremost, we make every effort possible to accommodate the needs of our guests. New Mexico River Adventures service operates under special permits from the Bureau of Land Management, Taos Field Office, and USFS Santa Fe National Forest and are limited in space through permit stipulations put forth by these regulating agencies. When a reservation is confirmed, it becomes an assured/guaranteed reservation. At this point, New Mexico River Adventures is committing to hold that space for you and remove that space from the market. If you decide to cancel, it can be difficult for us to rebook the space, not to mention the fact that we might have been forced to turn away other clients for the same space, especially in the case of cancellations that occur close to the reserved trip date. With this is mind, we must firmly adhere to the policies listed below:

New Mexico River Adventures reserves the right to cancel or deny any person to participate in any trip or guided activity based on safety issues related to medical conditions, physical limitations, water levels, river conditions and, wildfire. NMRA trips go out rain or shine. River activities still go in the case of thunderstorms. We do not make exceptions to the cancellation policy for any reason. We cannot make exceptions for personal illness and injury. No refunds will be given for: late arrivals, no shows, or early departures. We urge our guests to purchase trip cancellation insurance. If you find it necessary to cancel your trip, please notify us as soon as possible.

Rio Grande Multi-Day Trips Cancellation Policy

Cancellations made more than 14-days prior to departure will receive a full refund. Reservations canceled within 14-days of departure will not receive a refund or trip credit

Rio Chama Multi-Day Trips Cancellation Policy

Cancellations made more than 30-days prior to departure will receive a full refund. Reservations canceled within 30-days will not receive a refund or trip credit.

Rio Grande and Rio Chama Full and Half Day Trips Cancellation Policy

Cancellations made outside of 72-Hours of your reservation will receive a 100% refund.  Reservations canceled within 72-hours will not receive a refund or trip credit.